Careers

Darioush was founded with the mission of graciously sharing uncommon perspectives of the world in an extraordinary way. Our purpose is two-fold: to produce world-class, distinctive wines from our southern Napa Valley vineyards and craft engaging hospitality experiences that redefine modern luxury.

The Darioush experience is rooted in a strong culture of people. Human relationships are the foundation of the winery and are at the heart of all we do and believe. Proprietor Darioush and Shahpar Khaledi’s philosophy is the simple truth that every member of the winery is a part of the family, and each guest or partner is no more important than the next. Though simple on the surface, this belief has deep implications for the experience of Darioush, and in many ways is the most important and brand defining.

Darioush and Shahpar’s heritage is infused throughout the entire experience, creating an environment of intense warmth. We believe that true luxury is about enjoying uncommon experiences that are both spiritual and material. We take pride in introducing guests to history, culture, tastes and flavors that they may have never encountered before. This dedication to higher standards which are at once grand in scale and also grounded and genuine fosters an atmosphere that turns guests into loyalists.

Our clients call us genuine, exotic, courageous, exceptional, human, luxurious, and intimate – they think we’re changing the game. Our team is brilliant and inspired, and we’re celebrated by the press. We’re growing, and on our way to becoming the world’s most beloved luxury wine brand. If you’re extraordinary, creative, warm and interested in making contributions with true impact please reach out. We’d love to hear from you.

Guest Services Host

Darioush Guest Services Host is responsible for creating truly memorable wine experiences for the most loyal guests of our Napa Valley winery through intimate and tailored unique experiences.

ESSENTIAL DUTIES & RESPONSIBILITIES

  1. Graciously share the Darioush Experience with our guests. 
    1. Engage each guest of the winery on Darioush’s core philosophies of world class wines and genuine hospitality.
    2. Connect guests with the product of those philosophies through First Offering memberships and loyalty driven wine sales.
    3. Reveal Darioush’s private wine cellar, member lounge and other intimate environments for hosting.
    4. Provide timely follow up on guest experiences through hand written letters, emails, and phone calls to solidify relationship for future visits and referrals.
    5. Represent Darioush and his wines through various brand building opportunities outside of the winery. From consumer or trade focused local pouring events to private client wine dinners.
    6. Entertain scheduled Consumer, Trade, First Offering and VIP guests through memorable and personalized tableside and bar tasting experiences.
    7. Adjust preparation and service style based on social cues and known guest’s preferences before and during their visit.
    8. Record guest sales and experience information for accurate metrics reporting by week, month and year.
  2. Provide seamless fulfillment options for guests to regularly enjoy Darioush wines.
    1. Utilize POS, CRM and Guest Appointment software to prepare, connect and follow up with guests. 
    2. Coordinate with Direct to Consumer team to implement updated shipping, tracking and fulfillment options for wine orders.
    3. Improve client loyalty and sales by growing First Offering membership.
  3. Prioritize teamwork
    1. As a team of driven and service forward individuals we are most powerful when leaning on each other’s strengths. 
    2. Collaboratively work with teams from Guest Services, Concierge and Facility Steward to ensure genuine service forward operations.
    3. Maintain constant communication with team and managers regarding guest trends, habits, and service upgrade potential.
    4. Transition effortlessly from one on one hosting during slower periods to hosting multiple groups at one time in a fast-paced environment. 

QUALIFICATIONS

The ideal Guest Services Host will know, and be practiced in the culture of top flight customer service. 5+ years of customer service/hospitality experience, preferably in the wine industry or related fine dining or luxury hotel operations. Extensive wine knowledge and certification or coursework from professional industry groups is required. Strong work ethic, comfort with public speaking, and being a consummate team player with genuine enthusiasm to share your passion for wine is paramount. This position requires weekends and some holidays.

GROWTH OPPORTUNITY

Darioush is a dynamic winery that has experienced continuous growth since inception in 1997. Our continual evolution requires ever more experienced and capable team members. At Darioush, we are stewards of careers. Each member is hired with long-term retention and growth within the company in mind. 
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Concierge

The Concierge team member is responsible creating memorable and personalized wine experiences for guests of our Napa Valley winery.

ESSENTIAL DUTIES & RESPONSIBILITIES

  1. Welcome, Assess + Impress
    1. Represent Darioush and our hospitality philosophy in all that you do.
    2. Be the first point of contact for guests and referral sources seeking information.
    3. Make every effort to understand exactly who the guest is and what their true intentions are for visiting by utilizing service forward conversation and winery software systems.
    4. Suggest/provide service experiences based on conversational cues and known guest’s preferences.
    5. Provide timely follow up on guest inquiries through all forms of communication; email, phone and in person.
  2. Establish a foothold with the evolving luxury lifestyle service providers in and around Napa Valley
    1. In order to recommend you must have a firm understanding of all restaurants, wineries, hotels, events, and destination management companies.
    2. Develop business relationships with those that share a similar client base and encourage a regular referral network.
    3. Obtain personalized service amenities and/or financial benefits for our First Offering Members at local hotels, restaurants + wineries.
  3. Utilize winery software systems
    1. Use POS, CRM and Guest Appointment software to prepare, confirm, remind, connect and follow up with guests.
    2. Maintain clean and clear data through our systems with a sense of ownership and ultimate knowledge on how this information will be utilized by others.
    3. Improve client loyalty by catering to First Offering members and providing full itinerary planning services.
  4. Prioritize teamwork
    1. Work collaboratively with co-workers on Concierge, Guest Services, Art + Object, and Facility Steward Teams to ensure smooth, customer service focused operations.
    2. Embrace an environment of constant refinement in the name of hospitality.
    3. Communicate regularly with team and managers regarding trends and habits of guests. Specifically suggesting opportunities for improvement.
    4. Proactively assist others and develop backup assistance plans for times of peak visitation.

QUALIFICATIONS

The ideal Concierge team member will know, and be practiced in the culture of top flight customer service. 3-5 years of customer service/hospitality experience, preferably in the wine industry or related fine dining or luxury hotel operations. Firm knowledge of luxury service providers, and the individuals that run them, in and around Napa Valley. Extensive wine knowledge and certification or coursework from professional industry groups is preferred. Strong work ethic, comfort with public speaking, and being a consummate team player with genuine enthusiasm to share your passion for wine is paramount. This position requires weekends and some holidays.

GROWTH OPPORTUNITY

Darioush is a dynamic winery that has experienced continuous growth since inception in 1997. Our continual evolution requires ever more experienced and capable team members. At Darioush, we are stewards of careers. Each member is hired with long-term retention and growth within the company in mind.
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Retail Gallerist

At Darioush, you’ll find a collection of exceptional treasures that spark both expansiveness of the mind and rich pleasure, echoing the experience with the wine itself. The retail gallery includes arts and objects that promise to be a discovery as well as a catalyst to discovery for every guest.

An example of represented brands include: Lobmeyr, Jonathan Adler, Zeville, Rab Labs, WANT Les Essentiels et la Vie – as well as one of a kind items procured from around the globe.

The Retail Gallerist is responsible for sales and inventory management for a 5,000 square foot boutique within the winery visitor center. This is a selling manager position, which encompasses customer service, staff education, sales reporting, visuals and inventory controls.

ESSENTIAL DUTIES & RESPONSIBILITIES

  1. Sales and Customer Service
    1. Main contact for on-floor merchandise sales and staff education in the Visitor Center. This requires a deep understanding of the brands, artists and products on display, with developed selling points on each.
    2. Act as Liaison or Personal Shopper for visiting guests, field phone calls and email messages regarding merchandise questions, shipments and special orders.
    3. Gather client preferences, maintain database for marketing and promotion follow-up.
  2. Purchasing and Inventory
    1. Analyze stock levels by category; develop the buying plan by category, on a quarterly basis. Ensure appropriate stock levels through reorders and seasonal buying.
    2. Assist in sourcing unique and intriguing new products to represent Darioush.
    3. Manage purchases and receivables via order tracking software, requires generation & approval of purchase orders and invoices.
    4. Maintain current files on all suppliers and orders, maintain appropriate stocking levels.
    5. Oversee stockroom standards to ensure all compliance issues are maintained
    6. Assist in execution of month-end merchandise physical inventory.
  3. Visual Merchandising
    1. Coordination and development of bi-monthly visual merchandising plan, to create compelling seasonal merchandise displays.
    2. Develop sales aids - shelf talkers, collateral.
    3. Restock daily, with weekly dusting and finessing of visual displays.
  4. Staff Supervision
    1. Supervision of, and collaboration with, one Retail Gallery Associate, whose primary responsibilities are to hospitality, daily retail sales, and inventory.
  5. Fulfillment
    1. QC outgoing merchandise shipments for accurate quantities and items.
    2. Oversee implemented procedures for outgoing orders and incoming shipments.
    3. Maintain inventory of shipping supplies.
  6. Darioush.com / Art + Object
    1. Manage web orders and inventories through bLoyal ecomm platform
    2. Collaborate with Marketing to create A+O features within marketing emails
    3. Arrange/Assist with product photography
    4. Write intriguing copy for new items

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