Careers

Darioush was founded with the mission of graciously sharing uncommon perspectives of the world in an extraordinary way. Our purpose is two-fold: to produce world-class, distinctive wines from our southern Napa Valley vineyards and craft engaging hospitality experiences that redefine modern luxury.

The Darioush experience is rooted in a strong culture of people. Human relationships are the foundation of the winery and are at the heart of all we do and believe. Proprietor Darioush and Shahpar Khaledi’s philosophy is the simple truth that every member of the winery is a part of the family, and each guest or partner is no more important than the next. Though simple on the surface, this belief has deep implications for the experience of Darioush, and in many ways is the most important and brand defining.

Darioush and Shahpar’s heritage is infused throughout the entire experience, creating an environment of intense warmth. We believe that true luxury is about enjoying uncommon experiences that are both spiritual and material. We take pride in introducing guests to history, culture, tastes and flavors that they may have never encountered before. This dedication to higher standards which are at once grand in scale and also grounded and genuine fosters an atmosphere that turns guests into loyalists.

Our clients call us genuine, exotic, courageous, exceptional, human, luxurious, and intimate – they think we’re changing the game. Our team is brilliant and inspired, and we’re celebrated by the press. We’re growing, and on our way to becoming the world’s most beloved luxury wine brand. If you’re extraordinary, creative, warm and interested in making contributions with true impact please reach out. We’d love to hear from you.

 

Guest Services Host

Darioush Guest Services Host is responsible for creating truly memorable wine experiences for the most loyal guests of our Napa Valley winery through intimate and tailored unique experiences.

ESSENTIAL DUTIES & RESPONSIBILITIES

  1. Graciously share the Darioush Experience with our guests. 
    1. Engage each guest of the winery on Darioush’s core philosophies of world class wines and genuine hospitality.
    2. Connect guests with the product of those philosophies through First Offering memberships and loyalty driven wine sales.
    3. Reveal Darioush’s private wine cellar, member lounge and other intimate environments for hosting.
    4. Provide timely follow up on guest experiences through hand written letters, emails, and phone calls to solidify relationship for future visits and referrals.
    5. Represent Darioush and his wines through various brand building opportunities outside of the winery. From consumer or trade focused local pouring events to private client wine dinners.
    6. Entertain scheduled Consumer, Trade, First Offering and VIP guests through memorable and personalized tableside and bar tasting experiences.
    7. Adjust preparation and service style based on social cues and known guest’s preferences before and during their visit.
    8. Record guest sales and experience information for accurate metrics reporting by week, month and year.
  2. Provide seamless fulfillment options for guests to regularly enjoy Darioush wines.
    1. Utilize POS, CRM and Guest Appointment software to prepare, connect and follow up with guests. 
    2. Coordinate with Direct to Consumer team to implement updated shipping, tracking and fulfillment options for wine orders.
    3. Improve client loyalty and sales by growing First Offering membership.
  3. Prioritize teamwork
    1. As a team of driven and service forward individuals we are most powerful when leaning on each other’s strengths. 
    2. Collaboratively work with teams from Guest Services, Concierge and Facility Steward to ensure genuine service forward operations.
    3. Maintain constant communication with team and managers regarding guest trends, habits, and service upgrade potential.
    4. Transition effortlessly from one on one hosting during slower periods to hosting multiple groups at one time in a fast-paced environment. 

QUALIFICATIONS

The ideal Guest Services Host will know, and be practiced in the culture of top flight customer service. 5+ years of customer service/hospitality experience, preferably in the wine industry or related fine dining or luxury hotel operations. Extensive wine knowledge and certification or coursework from professional industry groups is required. Strong work ethic, comfort with public speaking, and being a consummate team player with genuine enthusiasm to share your passion for wine is paramount. This position requires weekends and some holidays.

GROWTH OPPORTUNITY

Darioush is a dynamic winery that has experienced continuous growth since inception in 1997. Our continual evolution requires ever more experienced and capable team members. At Darioush, we are stewards of careers. Each member is hired with long-term retention and growth within the company in mind. 
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Concierge

The Concierge team member is responsible creating memorable and personalized wine experiences for guests of our Napa Valley winery.

ESSENTIAL DUTIES & RESPONSIBILITIES

  1. Welcome, Assess + Impress
    1. Represent Darioush and our hospitality philosophy in all that you do.
    2. Be the first point of contact for guests and referral sources seeking information.
    3. Make every effort to understand exactly who the guest is and what their true intentions are for visiting by utilizing service forward conversation and winery software systems.
    4. Suggest/provide service experiences based on conversational cues and known guest’s preferences.
    5. Provide timely follow up on guest inquiries through all forms of communication; email, phone and in person.
  2. Establish a foothold with the evolving luxury lifestyle service providers in and around Napa Valley
    1. In order to recommend you must have a firm understanding of all restaurants, wineries, hotels, events, and destination management companies.
    2. Develop business relationships with those that share a similar client base and encourage a regular referral network.
    3. Obtain personalized service amenities and/or financial benefits for our First Offering Members at local hotels, restaurants + wineries.
  3. Utilize winery software systems
    1. Use POS, CRM and Guest Appointment software to prepare, confirm, remind, connect and follow up with guests.
    2. Maintain clean and clear data through our systems with a sense of ownership and ultimate knowledge on how this information will be utilized by others.
    3. Improve client loyalty by catering to First Offering members and providing full itinerary planning services.
  4. Prioritize teamwork
    1. Work collaboratively with co-workers on Concierge, Guest Services, Art + Object, and Facility Steward Teams to ensure smooth, customer service focused operations.
    2. Embrace an environment of constant refinement in the name of hospitality.
    3. Communicate regularly with team and managers regarding trends and habits of guests. Specifically suggesting opportunities for improvement.
    4. Proactively assist others and develop backup assistance plans for times of peak visitation.

QUALIFICATIONS

The ideal Concierge team member will know, and be practiced in the culture of top flight customer service. 3-5 years of customer service/hospitality experience, preferably in the wine industry or related fine dining or luxury hotel operations. Firm knowledge of luxury service providers, and the individuals that run them, in and around Napa Valley. Extensive wine knowledge and certification or coursework from professional industry groups is preferred. Strong work ethic, comfort with public speaking, and being a consummate team player with genuine enthusiasm to share your passion for wine is paramount. This position requires weekends and some holidays.

GROWTH OPPORTUNITY

Darioush is a dynamic winery that has experienced continuous growth since inception in 1997. Our continual evolution requires ever more experienced and capable team members. At Darioush, we are stewards of careers. Each member is hired with long-term retention and growth within the company in mind.
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Warehouse Lead

The Warehouse lead is responsible for managing all incoming and outgoing deliveries through the winery warehouse.  This is a support position for all departments, which requires excellent communication, clear documentation, and attention to detail in fulfillment, inventory, and merchandising. 

Essential Duties & Responsibilities:

  1. Warehouse Management
    Responsible for receiving all deliveries to and from the warehouse
    1. Receive deliveries from all vendors including CWT, Wine Shipping, Pack & Ship, FedEx, UPS, DHL, SWS, and ALL food vendors. 
    2. Count and inspect all products matching to packing slips before receiving
    3. Notify recipients of deliveries and stage accordingly.  Developing systems for certain regular and repeating deliveries.
    4. Ensure all wine returns are thoroughly documented, utilizing DTC team to account for special unique shipments and returns.
    5. Maintain extremely safe, tidy, and clean warehouse.
    6. Exercise safe material handling with all forklifts, jacks, and company vehicles
  2. Inventory
    Accurate inventory counts are essential to the smooth running of our operations
    1. Provide accurate weekly inventory counts on all the following items and deliver them to all essential parties.  Including all wine, office, janitorial, and breakroom supplies at Darioush Winery and Latour Ct. office
    2. Work with Accounting as a resource for monthly inventory of all wine locations
    3. Assist Art + Object Gallerist with merchandise inventory as needed  
  3. Merchandise Fulfillment
    Assist with Merchandising needs including:
    1. Fulfillment of merchandise orders
    2. Maintain inventory and organization of essential fulfillment materials
    3. Utilize order fulfillment software to gather essential information on orders, print packing slips, box labels, and mark the orders as shipped
    4. Receive new product by inventorying, documenting, tagging, and stocking product
    5. Generate new product labels and apply to any product requiring a new label
  4. Teamwork
    Maintain excellent relationships with all departments and aid at every opportunity
    1. Prioritize winemaking to best support their specific and timely needs
    2. Deliver, stock, and inventory all janitorial and office supply items to Latour Ct. office
    3. Assist VC, Events, Boulevard and Steward teams when needed
    4. Work closely with Maintenance team to maintain intimate familiarity with all estate needs
    5. Take pride and enjoyment in creating systems and seeking efficiency in organization

Qualifications:

The ideal Warehouse Lead candidate will be a consummate team player with a strong work ethic and great communication + organizational skills.  Must have valid driver’s license and good driving record.  This position requires weekends and some holidays.  Must be able to lift 15 – 50lbs.

Growth Opportunity:

Darioush is a dynamic winery that has experienced continuous growth since inception in 1997.   Our continual evolution requires ever more experienced and capable team members.  At Darioush, we are stewards of careers.  Each member is hired with long-term retention and growth within the company in mind.
Inquiries

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