Careers

Darioush was founded with the mission of graciously sharing uncommon perspectives of the world in an extraordinary way. Our purpose is two-fold: to produce world-class, distinctive wines from our southern Napa Valley vineyards and craft engaging hospitality experiences that redefine modern luxury.

The Darioush experience is rooted in a strong culture of people. Human relationships are the foundation of the winery and are at the heart of all we do and believe. Proprietor Darioush and Shahpar Khaledi’s philosophy is the simple truth that every member of the winery is a part of the family, and each guest or partner is no more important than the next. Though simple on the surface, this belief has deep implications for the experience of Darioush, and in many ways is the most important and brand defining.

Darioush and Shahpar’s heritage is infused throughout the entire experience, creating an environment of intense warmth. We believe that true luxury is about enjoying uncommon experiences that are both spiritual and material. We take pride in introducing guests to history, culture, tastes and flavors that they may have never encountered before. This dedication to higher standards which are at once grand in scale and also grounded and genuine fosters an atmosphere that turns guests into loyalists.

Our clients call us genuine, exotic, courageous, exceptional, human, luxurious, and intimate – they think we’re changing the game. Our team is brilliant and inspired, and we’re celebrated by the press. We’re growing, and on our way to becoming the world’s most beloved luxury wine brand. If you’re extraordinary, creative, warm and interested in making contributions with true impact please reach out. We’d love to hear from you.

Membership Manager

POSITION SUMMARY

The Darioush Membership Manager is responsible for extending a high level of service to all direct-to-consumer (DTC) clients and members, beyond the winery walls. This position directly manages the DTC sales and client services team and shares a responsibility set as point of escalation for client needs and daily operational support. The Membership Manager will work closely with and report to the Senior Client Services and Membership Manager to carry out regular tasks associated with maintaining a detailed and orderly, yet unconventional, wine club program.

Responsibilities

    1. Manage Membership Program
      Tasked with maintaining the regular workflows and growth of a healthy, complex membership program.

        • Detailed database cleanup and general membership maintenance – update missing/dated information from client database, contact members via phone/email/mail as required, assist with bi-annual database cleanse and cross-database merge. Support data culling and become familiar with benchmarks and key performance indicators associated with: Membership Tenure and Attrition, Financial Club Release Recaps, and overall health of the club program.
        • Maintain and execute tasks that align with annual club release schedule, tasks include:
          • Club billings, eight annual releases plus weekly ‘welcome’ orders for new enrollees
          • Cash flow projections for Financial Department
          • Case projections/inventory oversight and pack instructions for fulfillment partners
          • Member account updates, pre-/post- release calls and emails to inactive/declined cardholders
          • Pack projections and inventory movements between fulfillment centers
          • Seasonal planning and scheduling of shipping services
          • Data entry (new enrollees) and upkeep, maintain member list of ‘exceptions’ and special preferences
          • List segmentation/client culling for external marketing campaigns, such as DTC and member-exclusive email/mail campaigns
          • Release email preparation and execution

    2. Communications + Outreach
      Focus on maintaining and re-engaging existing members through a series of service-based initiatives, including:

      • Welcome all new members by phone/email – establish contact for future membership, service and ordering needs.
      • improve service, reputation, and optimize member purchases outside of club, capitalizing on remarketing opportunities by
        • Prioritizing personal interaction via phone and email, segmenting offers and action plans based on contacts. Emphasis on retaining aging members. Proactively reach all members at least once per year as a service gesture, survey on relevant questions, highlight offers/invitations, remind on membership benefits or new opportunities
        • Follow up on leads from client interest lists and those cultivated in Tasting Room and outside events, member referrals and other networks. Service-first outreach to segmented lists of prospective buyers with uniquely targeted offers.

    3. Client Services, Sales & Daily Operations
      Secondary responder for routine customer service needs via phone and email. This responsibility will be heightened during membership release periods and as seasonal visitation peaks. The Client Services team fields all customer inquiries regarding recent orders, shipment, and membership needs. The Membership Manager will serve as a point of escalation for clients needing prompt attention.

      Related Tasks:
      • Divvy, aid, assign, and monitor the daily task work of all Client Services team members (2-3 individuals), including inbound and outbound calls, general email inbox monitoring, web/phone sales order processing, shipment tracking projects and inventory reviews.
      • Conduct regular team meetings to manage priorities, support teamwork and improve productivity.
      • Oversee daily shipping and fulfillment operations of all DTC sales channels. Communicate with shipping partners to issue call tags/re-routes/returns/replacements as needed, assist with tracking orders and inventory coordination for daily shipments, Coordinate pick-ups with clients and third-party shippers/storage facilities. Process internal wine shipment requests (donations, samples, events, etc.).
      • Issue welcome letters to all new members and welcome phone calls to select segments of members.
      • Data entry & upkeep of new membership enrollment forms, also supported by Client Services team
      • Hands on engagement during peak activity periods with client email response, phone response, order building, invoices, printing branded collateral, coordinating inventory transfers and pick ups.
      • Improve service protocols:
        • Identify key members from Concierge booking reports, add personal notes for host to acknowledge them and elevate experience through a set of added amenities.
        • Align guests with appropriate hosts, identify influencers, pass on leads for future DTC endeavors
      • Support broader DTC operations in the following areas:
        • Regular web store auditing – maintain product inventory, member-exclusives, etc.
        • Special project lead – examples: Tock administration, support future CRM implementation
        • Onboarding new team members

QUALIFICATIONS

The ideal candidate will know and be practiced in the culture of top-flight customer service with a luxury brand. Minimum 2-5 years of wine or hospitality industry customer service is required, minimum 2 years of experience in a supervisory/managerial role, familiarity with logistics and wine club administration a major plus. Must have a strong work ethic, comfort with public speaking, be detail-oriented and organized, focused and able to perform in a fast-pace environment. Advanced computer skills a must, with industry specific systems preferred. A passion for wine and general knowledge of the Napa Valley is important. Must be a consummate team player, motivated and a self-starter.

This is a full-time, benefitted position reporting to Darioush's office located in the Napa Valley Commons. Regular hours are Monday through Friday with occasional weekends, holidays and evenings as business demands.

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Direct Sales & Marketing Administrative Assistant

POSITION SUMMARY

The Darioush Direct Sales & Marketing Administrative Assistant supports the DTC service, sales and marketing team. Primary responsibilities include inbound client communications, member outreach, database maintenance, and systems organization. Daily office management, as well as administrative level support for operations and marketing initiatives, are also essential to this role.

Responsibilities

  1. DTC Client Services & Sales Support
    • First point of contact / point of escalation for incoming Customer Service calls and emails. 
      • Monitor DTC phone line and email inbox, assign priority and/or delegate needs to sales & service team members.
      • Assist clients (and team) with functions including account updates, taking orders, checking order status, handling shipping updates, ex. returns and redirects.
    • Client outreach via phone and email. Examples: confirm membership account updates, revenue capture on missed wine release shipments, etc.
  2. Database Entry + Maintenance
    • Create new accounts from mail list opt in and order forms.
    • Transfer membership enrollment forms into database, scan and file paper forms.
    • Synch email subscribers from various databases into emailing platform, scrub email lists for optimized sending.
    • Track and ‘close’ orders in core database.
    • Organize customer lists and administrate special exceptions for members.
    • Upkeep lists and mail merge operations for various projects and mail campaigns.
  3. Marketing Support
    • Social media (Instagram, Facebook, Twitter) community management – scanning platforms daily, responding and/or escalating to management for response.  Highlight influencers and engagement opportunities for manager awareness.  
    • Archive media files, packaging (wine labels), and marketing material.
    • Major auction lot donation fulfillment, communication and tracking.  Includes wine fulfillment and itinerary coordination.
    • Maintain calendar and responsibility of wine submissions for critics and press. Organize ratings and press coverage in digital and print media files.
    • Vendor support – manage timelines with vendors through project completion/deliveries of branded collateral, packaging orders such as branded wood boxes, cardboard carriers, wine labels, etc.
  4. Office Administration
    • Maintain inventory and re-order needs for branded collateral (all company), as well as office and facility supplies at satellite office.
    • Prepare documents for owners/managers signatures; scan and mail as needed.
    • Front desk duties: greeting visitors, inter-office mail assistance, package deliveries, maintain shared workspaces.

QUALIFICATIONS & POSITION DETAILS

The ideal candidate will know and be practiced in the culture of top-flight customer service. Minimum 2 years experience in the hospitality industry is essential, and experience in office administration a major plus. Candidate must be reliable, with a strong work ethic, comfortable representing a luxury brand and speaking eloquently with clients and members. Must be extremely detail-oriented and organized, focused and able to multi-task in a fast-paced environment. Advanced computer skills are a must, industry-specific systems a perk. Must be a consummate team player, and a motivated, self-starter.

This is a full-time (hourly), benefitted position reporting to Darioush's office located in the Napa Valley Commons. Regular hours are Monday through Friday, with occasional evenings, holidays and weekends.

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Guest Services Host

Darioush Guest Services Host is responsible for creating truly memorable wine experiences for the most loyal guests of our Napa Valley winery through intimate and tailored unique experiences.

ESSENTIAL DUTIES & RESPONSIBILITIES

  1. Graciously share the Darioush Experience with our guests. 
    1. Engage each guest of the winery on Darioush’s core philosophies of world class wines and genuine hospitality.
    2. Connect guests with the product of those philosophies through First Offering memberships and loyalty driven wine sales.
    3. Reveal Darioush’s private wine cellar, member lounge and other intimate environments for hosting.
    4. Provide timely follow up on guest experiences through hand written letters, emails, and phone calls to solidify relationship for future visits and referrals.
    5. Represent Darioush and his wines through various brand building opportunities outside of the winery. From consumer or trade focused local pouring events to private client wine dinners.
    6. Entertain scheduled Consumer, Trade, First Offering and VIP guests through memorable and personalized tableside and bar tasting experiences.
    7. Adjust preparation and service style based on social cues and known guest’s preferences before and during their visit.
    8. Record guest sales and experience information for accurate metrics reporting by week, month and year.
  2. Provide seamless fulfillment options for guests to regularly enjoy Darioush wines.
    1. Utilize POS, CRM and Guest Appointment software to prepare, connect and follow up with guests. 
    2. Coordinate with Direct to Consumer team to implement updated shipping, tracking and fulfillment options for wine orders.
    3. Improve client loyalty and sales by growing First Offering membership.
  3. Prioritize teamwork
    1. As a team of driven and service forward individuals we are most powerful when leaning on each other’s strengths. 
    2. Collaboratively work with teams from Guest Services, Concierge and Facility Steward to ensure genuine service forward operations.
    3. Maintain constant communication with team and managers regarding guest trends, habits, and service upgrade potential.
    4. Transition effortlessly from one on one hosting during slower periods to hosting multiple groups at one time in a fast-paced environment. 

QUALIFICATIONS

The ideal Guest Services Host will know, and be practiced in the culture of top flight customer service. 5+ years of customer service/hospitality experience, preferably in the wine industry or related fine dining or luxury hotel operations. Extensive wine knowledge and certification or coursework from professional industry groups is required. Strong work ethic, comfort with public speaking, and being a consummate team player with genuine enthusiasm to share your passion for wine is paramount. This position requires weekends and some holidays.

GROWTH OPPORTUNITY

Darioush is a dynamic winery that has experienced continuous growth since inception in 1997. Our continual evolution requires ever more experienced and capable team members. At Darioush, we are stewards of careers. Each member is hired with long-term retention and growth within the company in mind. 
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Concierge

The Concierge team member is responsible creating memorable and personalized wine experiences for guests of our Napa Valley winery.

ESSENTIAL DUTIES & RESPONSIBILITIES

  1. Welcome, Assess + Impress
    1. Represent Darioush and our hospitality philosophy in all that you do.
    2. Be the first point of contact for guests and referral sources seeking information.
    3. Make every effort to understand exactly who the guest is and what their true intentions are for visiting by utilizing service forward conversation and winery software systems.
    4. Suggest/provide service experiences based on conversational cues and known guest’s preferences.
    5. Provide timely follow up on guest inquiries through all forms of communication; email, phone and in person.
  2. Establish a foothold with the evolving luxury lifestyle service providers in and around Napa Valley
    1. In order to recommend you must have a firm understanding of all restaurants, wineries, hotels, events, and destination management companies.
    2. Develop business relationships with those that share a similar client base and encourage a regular referral network.
    3. Obtain personalized service amenities and/or financial benefits for our First Offering Members at local hotels, restaurants + wineries.
  3. Utilize winery software systems
    1. Use POS, CRM and Guest Appointment software to prepare, confirm, remind, connect and follow up with guests.
    2. Maintain clean and clear data through our systems with a sense of ownership and ultimate knowledge on how this information will be utilized by others.
    3. Improve client loyalty by catering to First Offering members and providing full itinerary planning services.
  4. Prioritize teamwork
    1. Work collaboratively with co-workers on Concierge, Guest Services, Art + Object, and Facility Steward Teams to ensure smooth, customer service focused operations.
    2. Embrace an environment of constant refinement in the name of hospitality.
    3. Communicate regularly with team and managers regarding trends and habits of guests. Specifically suggesting opportunities for improvement.
    4. Proactively assist others and develop backup assistance plans for times of peak visitation.

QUALIFICATIONS

The ideal Concierge team member will know, and be practiced in the culture of top flight customer service. 3-5 years of customer service/hospitality experience, preferably in the wine industry or related fine dining or luxury hotel operations. Firm knowledge of luxury service providers, and the individuals that run them, in and around Napa Valley. Extensive wine knowledge and certification or coursework from professional industry groups is preferred. Strong work ethic, comfort with public speaking, and being a consummate team player with genuine enthusiasm to share your passion for wine is paramount. This position requires weekends and some holidays.

GROWTH OPPORTUNITY

Darioush is a dynamic winery that has experienced continuous growth since inception in 1997. Our continual evolution requires ever more experienced and capable team members. At Darioush, we are stewards of careers. Each member is hired with long-term retention and growth within the company in mind.
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